Refund Policy

1. Money-back guarantee

We want you to be fully satisfied with KLYR. If you are not happy with your purchase, we offer a 30-day money-back guarantee from the date of your order. Within this period you may request a full refund for any reason — no questions asked.

2. How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund:

• Visit paddle.net and follow the refund request flow using the email address you used to purchase.
• Or contact us directly at klyr@outlook.co.nz with your order details and we will forward the request to Paddle on your behalf.

Most refunds are processed within 5–10 business days and will be returned to the original payment method.

3. Subscription cancellations

You may cancel your subscription at any time. If you cancel within the 30-day refund window, you are eligible for a full refund. If you cancel after the refund window has closed, your access will continue until the end of your current billing period and you will not be charged again.

4. Exceptions

We reserve the right to refuse a refund request if we detect fraud, abuse of the guarantee, or a material breach of our Terms of Service. We will always communicate clearly before denying a request.

5. Payment provider

Our order process is conducted by our online reseller Paddle.com on behalf of Ashley Sutherland and Anjali Sehgal, trading as KLYR. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6. Contact us

If you have any questions about this Refund Policy, please contact us at klyr@outlook.co.nz.